At your service

We recognize that measurement of any type is a no one-size-fits all proposition, that’s why Catch Praise’s flexible system ensures that the questions you want to ask your customers can be easily tailored to measure both against industry best practice and business-specific service deliverables. Here’s how we can help.

Catch Praise Dashboard

Features

  • Greater Business Insight
  • In-depth reports
  • Build Loyalty
  • Improve Profitabiity
  • Reward Excellence
  • Identify Training needs
  • Happy Customers
  • Reward Excellence
  • Manage Remotely
My Secret Shopper

My Secret Shopper

A subscription with Catch Praise, helps you uncover the state of play for your guest experience. Create a survey that reflects the unique journey your guests take in your business, schedule your secret shoppers to visit your business and complete your surveys, manage settlement of payments, receive your detailed report… it’s all in one place.

My Secret Shopper has been developed to measure the guest experience from the first click or call until the time they’re bid farewell and really tell it like it is. Experiences are measured and tracked on your account at our online portal then translated into easy to understand reports to arm you with the information needed to turn good performance into an unforgettable experience.

Included in your Catch Praise subscription, we’ve created library, where we’ve literally done everything for you – written email templates to send to shoppers, surveys, designed workflows, and much more!


Guest Satisfaction Surveys

Guest Satisfaction Surveys

Do you ever wonder what your customers are saying about you? Do you want to improve customer loyalty? Would more positive online reviews help your business? In a competitive marketplace, it’s critical to know exactly what your customers think. Online customer satisfaction surveys give you the feedback you need to keep customers happy and turn them into devoted fans.


Team Opinion Surveys

Team Opinion Surveys

Staff satisfaction directly links to service levels and therefore profitability. Our team opinion surveys help you to discover what is valued by your team to drive peak performance. Surveys are fully customized and sent and collated electronically giving you real time feedback on the state of play. Many experts agree that the key to delivering superb customer service lies in empowering frontline staff. Hiring dedicated, motivated people, providing them with clear guidelines and empowering them to solve problems when and where they occur saves resources and leads to a higher level of customer satisfaction. Empowered staff members who are sensitive and attentive to your customer needs, are able to deliver a positive first impression of the company.


Expert Shopper

Expert Shopper

We will work with you to establish the criteria you’d like assessed, the frequency of shops and provide instant reports for you to improve and grow your business.  Conducted by a professionally trained team and in the strictest confidence, this data provides critical information for identifying best practice and coaching your team to peak performance. Designed for convenience and to have maximum impact on improving your business. Receive your comprehensive report within 7 days.

Sign up for your FREE 30-day trial!

Be on the list for access to Catch Praise when we launch soon– get organised, streamline, save time and make more money!

REGISTER FOR YOUR FREE TRIAL!

  • RACV City Club

    RACV City Club

    An integral tool that spanned across our spa, fitness centre and even our library, capturing our member experience, setting quality standards, creating a benchmark, checking service, sales and business values and then improving every facet of our operations. It helped the team with clear, pre-defined standards. We used these KPI’s in performance planning, member feedback, innovation and to generate ideas. Catch Praise has made a really positive impact on team culture and the business’ bottom line.

    Rebecca Arcuri
    Lifestyle & Wellbeing Manager RACV City Club

  • Spa Connectors

    Spa Connectors

    “Testing the content taught in our X Factor training for our graduates once they are in the field helps us to continuously improve our training. Catch Praise is particularly interesting to us because we believe that uncovering and communicating both the good and the professional gaps, further develops the prospects of our graduates.”

    Rachel McCrory
    General Manager – Asia, Spa Connectors

  • Injidup Spa Retreat

    Injidup Spa Retreat

    With feedback that targets our deficiencies our training has become more effective and our team more motivated. Finally, we can see clearly where our focus should be.

    Lisa Maclaren
    Operations Manager, Injidup Spa Retreat