Secret shopping will show you exactly what your business looks like – and how it could look even better – from the guest perspective. It allows you to accurately measure team performance and better understand if what you are offering is what your guests actually value.
If your business has more than one outlet Catch Praise can help you to measure guest satisfaction, check in with your team motivation and invite secret shoppers into your business to assess the customer journey. Administered from one central dashboard, our assessment tools will help you to have more eyes on your business and help you get an action plan in place.
Our guest satisfaction surveying tool allows you to collect valuable feedback from guests visiting your business. Automated, secure and confidential, all you need is permission from your customers to send them a simple questionnaire.
Our competitor secret shops will help to uncover what your competitors are doing in their business, enabling you to better understand what your business may need to thrive in a competitive market place.
We give you the technology and pass on our industry expertise so that you can collect meaningful data from your secret shopper program.
Simple customer surveys to help grow your business
In depth analysis of service deliverables in your business by industry professionals
Before your customers can love your Company, your team must love your Company